Last Updated: September 6, 2026
Because every piece from Ice Kold Creations is custom-printed and made-to-order especially for you, all sales are final. We do not accept returns, exchanges, or issue refunds for buyer’s remorse, incorrect size selections, or change of mind.
Please review the following guidelines carefully before placing your order:
Size and Fit: Since size charts are provided on every product page, please double-check your measurements before checking out to ensure the right fit.
Damaged or Defective Items: If your order arrives damaged, defective, or if you received the incorrect item, you must notify us within 7 days of delivery. Please include your order number and clear photos of the issue so we can make it right.
Order Modifications & Cancellations: Changes or cancellations can only be made within 24 hours of placing your order, or before production has started. Once a custom print run is locked in, changes are no longer possible.
Lost or Stolen Packages: We are not responsible for lost or stolen packages once tracking confirms delivery by the carrier. Please ensure your shipping address is secure and correct at checkout.
Got questions about an order or need to report an issue? Hit us up through our contact page and we’ll get you sorted out.
Contact Us
Got questions about your order, need help with a custom drop, or just want to reach out? Hit us up through any of the channels below and we’ll get back to you as soon as possible.
Email: icekoldcreations4@gmail.com
Phone / Text: 860-840-7395
Online Store: icekoldcreations.square.site